Customer Service & Policies
SALES TAX
Applicable sales tax will be charged on total merchandise, including shipping & handling fees, for orders shipped to: NY, CT, MA, IL and CA.
CHARGING YOUR CREDIT CARD
Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.
MULTIPLE SHIPMENTS
If your order is sent in multiple shipments, whether to the same or to different addresses, your credit card will be charged separately for each shipment.
SHIPPING POLICY
We offer free UPS ground shipping on all orders to the continental United States.
We offer shipping via UPS on all domestic orders. Please note that UPS will not deliver to P.O. Boxes. The following charges apply to packages shipped in the continental United States.
We ship UPS Worldwide Express for all orders outside of the United States. Please contact customer service when shipping outside of the United States and Canada.
US SHIPPING
Ground shipping is Free.
3rd Day Air Arrives in three business days when ordered before 1pm PST, Monday-Friday, * excluding Saturday and holidays *
2nd Day Air Arrives in two business days when ordered before 1pm PST, Monday-Friday, * excluding Saturday and holidays *
Next Day Air Arrives next business day when ordered before 1pm PST, Monday-Friday, * excluding Saturday and holidays *
* Please note that Three Day, Two day and Overnight Delivery refers only to delivery time and not to the time needed to prepare your order. Most orders ship within 1-2 business days.
* Shipping times are approximate
*UPS only delivers Monday-Friday, therefore Overnight Delivery shipped on a Friday will arrive on Monday.
INTERNATIONAL SHIPPING
All orders outside of the United States are subject to additional shipping charges based on the end country's taxes, tariffs and duties. These fees are not associated with Bella Roche and are to be paid by the recipient upon delivery.
* Please allow 1-2 days for possible Custom inspection.
PROCESSING AND DELIVERY TIMES
Orders are processed, shipped and delivered Monday through Friday only. Orders are not processed, shipped or delivered on national holidays. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day. Order processing time includes item selection, handling, packaging and shipping. While most orders are ready for shipping within 24 hours of placing your order, some orders take additional time. Please allow 48 hours for processing. All orders placed after 3:00 PM (PST) will begin processing the following business day. We reserve the right to hold orders for verification. All orders billed and/or shipped outside of the continental United States, Hawaii or Alaska must have the same billing and shipping address.
CANCELLING OR CHANGING AN ORDER
If you would like to change or cancel your order, please contact us as soon as possible by emailing us at sales@bellaroche.com or by calling (949) 636-1371. Orders that have already been in process or shipped may not be canceled.
RETURNS AND EXCHANGES
We are sorry, but due to the unique nature of our product, all sales are final. We cannot accept any returns for a refund, exchange or credit. Should you have any questions concerning your purchase, please feel free to email customer service at sales@bellaroche.com.
REPAIRS
The quality of our jewelry is of the utmost importance to us. If your jewelry is in need of repair based on normal usage, simply send back the item to us for repair, attention "Repair Department". Charges may apply. You will be notified at the time the jewelry is assessed and prior to the beginning of the repair itself.
SIZE ADJUSTMENTS
Lengthening: $10.00 per inch for any stones, plus shipping. Lengthening is not available on wire wrapped necklaces.
Shortening: Only shipping charges apply.
Repairs will take 7-10 business days.
For your protection, please return all repairs via UPS or insured parcel post.
PAYMENT INFORMATION
BellaRoche.com currently accepts Visa, MasterCard, American Express, Diners Club, and PayPal, Apple and Google for payment.
Special notice to Debit/Checkcard users:
Debit/Checkcards typically have a daily charge limit of $500-$700 per day. In such cases, please note that we will charge your card over the span of 2 or more days until payment is charged in full. Your card statement will reflect these multiple payments. When using a debit card to place your order, please note in the comments section of the order page that you are using a debit card. Thank You!
INFORMATION YOU GIVE US
We receive and may store any information you enter on our website or give to our website in any other way. For example, we collect information you provide when you place an order, register with us, send us an e-mail or call us. This information may include:
• your name
• your mailing address
• your e-mail address
• your phone number
• your credit card number
along with any other personal or preference information you provide to us. It may also include information you submit about other people; for example, the name and address of a gift recipient.
Automatic Information
We receive and store certain types of information whenever you interact with our website. For example, we use "cookies" like many other websites. Through "cookies" we obtain certain types of information when your Web browser accesses our website. There are utilities designed to help you visit websites anonymously. Although we cannot provide you with a personalized experience or certain services at our website if we cannot recognize you, we want you to be aware that these tools exist.
What are "Cookies" and how do we use them?
Cookies are alphanumeric identifiers that we transfer to your computers hard drive through your Web browser. Cookies allow us to provide an optimal website for your browser to view, and storage of items in your shopping cart for an extended period of time.
The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. However, cookies allow you to take full advantage of some of BellaRoche.com's best features, so we recommend that you leave them turned on.
Does BellaRoche.com share customer information it receives?
Occasionally we provide your name and postal address (not your e-mail address) to a select group of companies whose products you may find of interest. If you do not want us to share your information with these companies we can add your name to our "do-not-share" list. Click here for contact information.
MORE INFORMATION
Please call 949-636-1371 or contact us via email at: sales@bellaroche.com should you have any questions regarding our Privacy Policy.
What about links to and from other websites?
Our website may offer links to other sites. Other sites have their own policies regarding privacy. If you visit one of these sites, you may want to review the privacy policy on that site. In addition, you may have linked to our website through another site. In such cases the site you linked from may collect information from people who click on the banner or link. You may want to refer to the privacy policies on those sites to see how they collect and use this information.
Your Consent
By using our website, you consent to our use of guest information as described in this online privacy policy. We may change or add to this privacy policy so we encourage you to review it periodically.
Safe and Secure
Our website uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online at our website is just as safe as giving your credit card number over the phone.
